Colonial Life policyholders give company’s claims an ‘A’
Jun. 06, 2018
COLUMBIA, S.C.--(BUSINESS WIRE)--Jun 6, 2018--Results from recent independent customer satisfaction surveys show Colonial Life & Accident Insurance Company’s policyholders are pleased with the service they receive from the company.
In 2017, Colonial Life made more than 1 million claim payments totaling nearly $667 million in benefits. Fourth quarter 2017 survey results from a random sampling of Colonial Life customers who filed claims for accident, disability, special risk or supplemental health benefits showed:
“It’s very important to know what our customers think and how they feel about the job we’re doing on delivering on our promise,” says Deb Rasmussen, vice president, claims and account services, Colonial Life. “These quarterly surveys help us monitor our performance and show us ways we can improve their overall service experience.”
To learn more about how Colonial Life fulfills its mission to protect workers and their families, check out our Claims Experience Fact Sheet.
The Colonial Life Voluntary Benefit Claimant Satisfaction research is conducted quarterly by Market Decisions.
About Colonial Life
Colonial Life & Accident Insurance Company is a market leader in providing financial protection benefits through the workplace, including disability, life, accident, dental, cancer, critical illness and hospital confinement indemnity insurance. The company’s benefit services and education, innovative enrollment technology and personal service support more than 90,000 businesses and organizations, and 3.8 million of America’s workers and their families. For more information visit www.coloniallife.com or connect with the company at www.facebook.com/coloniallifebenefits, www.twitter.com/coloniallife and www.linkedin.com/company/colonial-life. Colonial Life is a registered trademark and marketing brand of Colonial Life & Accident Insurance Company.
View source version on businesswire.com:https://www.businesswire.com/news/home/20180606005782/en/
CONTACT: Colonial Life
Chris Winston, 803-678-6997
KEYWORD: UNITED STATES NORTH AMERICA SOUTH CAROLINA
INDUSTRY KEYWORD: PROFESSIONAL SERVICES HUMAN RESOURCES INSURANCE
SOURCE: Colonial Life
Copyright Business Wire 2018.
PUB: 06/06/2018 09:35 AM/DISC: 06/06/2018 09:35 AM