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EarthLink Suffers E-Mail Outage

June 11, 2001

ATLANTA (AP) _ EarthLink Corp. said some customers lost e-mail access Monday after a computer server had trouble verifying users’ account information.

The error with the Atlanta-based ISP’s authentication servers affected users of e-mail with mindspring.com and onemain.com addresses, EarthLink spokeswoman Carla Shaw said.

It was not immediately clear what caused the outage or how many accounts were affected, she said. The server error affected dial-up and high-speed access.

The problem was discovered about 11:30 a.m. EDT and corrected about three hours later, Shaw said. A company-operated bulletin board warned that some users would have slow access to mail.

EarthLink, the nation’s third-largest Internet service provider, said no mail would be lost because of the problem. The company has about 4.8 million paid subscribers.

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On the Net: http://www.earthlink.net

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