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Entergy warns to be vigilant against scammers

December 29, 2018

Spend your money on presents, not crooks.

Entergy says customers have better things to do this holiday season than deal with scammers who relentlessly call and threaten to disconnect consumers power.

Entergy never calls and demands immediate payment over the phone. To get such a call is a scam.

A customer in the Winnie, Texas, area reported Dec. 20 that he received a call from Entergy and was told to go to a dollar store and wire transfer money. The caller ID had Entergy’s phone number too. Fortunately, the customer was wise. Instead of paying the scammer, he contacted Entergy instead.

In many of these scam cases, the criminal instructs the customer to put money on a pre-paid card and to call back with payment.

Here is some additional information that might help:

•Credit card payments over the phone are made ONLY through BillMatrix, a third-party vendor used for this purpose.

•Never give personal information to strangers. If a call sounds suspicious, hang up immediately and call 1-800-ENTERGY (1-800-368-3749) directly to speak with an Entergy customer service representative.

•Manage personal Entergy accounts and review account alert options by downloading the free Entergy smartphone app or visiting entergy.com to register for myAccount.

•Only use authorized methods and legitimate banking information to pay an Entergy bill. They offer several convenient ways:

•Pay online - For no additional charge, customers may securely log in to myAccount at entergy.com to conveniently pay the bill online.

•Pay by phone - Customers may pay their bill by credit card, debit card or electronic check by calling Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.

•Walk-in payment centers - Want to pay in person? Customers may pay their bill by cash, check or money order at an authorized Quick Payment Center in their community. A convenience fee may apply.

•Bank draft - Customers can avoid late fees by having their Entergy payment automatically deducted from their checking account each month. Entergy will mail a monthly billing statement to customers for their records, showing the bill amount and bank draft date.

•Pay by mail - Customers can send a check by U.S. Mail to the remittance address shown on their bill.

If a customer believes they are a victim of this scam, they should notify the proper authorities, such as the local police or the state attorney general’s office. If a customer believes their Entergy account has been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with an Entergy customer service representative.

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