After concertgoers wait in rain, cold for Travis Scott, PNC Arena cites production delays

November 13, 2018

Citing “production issues” in the setup for a scheduled concert by Travis Scott, PNC Arena kept fans waiting in the parking lot for hours in a damp chill Friday night, sparking a social media uproar.

Several parents and teens told WRAL News they decided to default on their tickets, rather than wait out the delay.

“Apparently it took too long to set up, and it was about four hours after the show was supposed to start, and people were getting kind of rowdy,” Spencer Zachary said.

On Saturday, PNC officials said trucks carrying the stage arrived late, and it took crews longer than expected to set it up.

PNC Arena president Don Waddell said it wasn’t safe to allow fans in the arena while the stage was being set up.

“Safety is absolutely the first and foremost thing we worry about,” he said. “That’s one of the things, the show didn’t want to let people in the building because they were still rigging, dropping things from the ceiling, trying to get the show ready, so it was more of a safety issue.”

Waddell said anyone wanting a refund should check with LiveNation or Ticketmaster.

Scott, a Houston rapper/producer best known for a collaboration with Drake called “Sicko mode,” is the father of a baby girl with Kylie Jenner. He is touring in support of his “Astroworld” album.

Friday’s show was scheduled to start at 7:30 p.m., with doors to open at PNC Arena at 6:30 p.m.

As early as 3 p.m., PNC Arena was allowing fans to line up. But just after 7, concert promoter Live Nation announced the delay, with little explanation.

“Due to unforseen production issues, doors for tonight’s Travis Scott concert at PNC Arena will open at 9pm,” Live Nation tweeted.

As the sun set and the temperature dropped into the 40s under a light mist, ticket holders took to Twitter to express their frustration, many of them using strong language.

Parents chimed in, worried about how long their teens would have to wait and how late the concert would ultimately go.

“There’s no information. It’s ridiculous,” Bill Bellamy said.

“It’s ridiculous. I’m furious,” said Nicole Chalmers. She and her daughter made the drive from Carolina Beach to see the concert.

“We waited outside for over four hours, in the rain and cold,” she said.

The doors finally opened just after 9 p.m., but by 10 p.m., the concert still hadn’t started.

People told WRAL News that fights broke out in the stands as frustrations boiled over.

“We are working as quickly as possible to ensure we can get everyone in the venue safely,” PNC Arena tweeted.

According to people inside, the concert began around midnight and ended at 1:15 a.m. Three opening acts scheduled to perform never took the stage.

“We won’t get reimbursed, we won’t get our money back because they never canceled the concert,” Chalmers said.

“Astroworld” topped the Billboard album chart in August, with 349 million streams and an impressive 270,000 copies sold as a complete album, according to Nielsen.

Scott linked album sales to concert tickets — although unlike the others, who bundled CDs with ticket sales, Scott sold his album first and promised his fans access to “a future Travis Scott headline tour,” with details to follow.

Update hourly