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Illuma Labs to Demo at FinovateSpring, Showcasing Illuma Access Technology for Call Center Authentication

May 7, 2019

PLANO, Texas, May 07, 2019 (GLOBE NEWSWIRE) -- via NetworkWire -- Illuma Labs, a cutting-edge technology company with expertise in applied signal processing and machine learning, announces its upcoming demo at FinovateSpring 2019, where CEO Milind Borkar and CTO Jeremy Whittington will showcase Illuma Access, the company’s passive voice authentication technology.

Illuma Access enables real-time voice authentication to secure inbound phone calls for call centers, reducing call duration, improving security, and eliminating friction from customer interactions. Replacing archaic methods like passwords and personal Q&A, Illuma Access passively and continuously analyzes the unique audio characteristics of the caller’s voice and recording device over natural conversation. This results in higher authentication accuracy in a fraction of the time required by traditional methods. Illuma Access differentiates over competitors with a lightweight privacy preserving implementation that satisfies stringent security requirements of banking, insurance, and financial services call centers. The technology enhances security against fraudsters, elevates the user experience, and reduces operating costs.

“Illuma Access is the outcome of multiple highly competitive Small Business Innovation Research contracts with the US Department of Homeland Security Science and Technology Directorate,” said Borkar. “We are excited to demonstrate the technology features at Finovate and its potential to increase efficiencies for call centers around the world.”

The Illuma Labs demonstration at FinovateSpring will take place May 9 at 12:18 p.m. PST.

Special Discount for Main 3-Day Event and Add-on Summit Day

To save 20% on the main 3-day event pass or the add-on summit day, use the following hyperlink: 20% OFF FinovateSpring (or enter promo code FKV2353NNWA2 at checkout).

About Illuma Labs

We are a cutting-edge technology company with expertise in applied signal processing and machine learning. Our core technology, Illuma Access, is a real-time passive voice authentication service and is the outcome of highly competitive SBIR contracts with the US Department of Homeland Security Science and Technology Directorate. We are a Deutsche Telekom Solution Partner working with hub:raum, the incubator of Deutsche Telekom. The founding team has decades of industry experience across research and development, software architecture, product development, marketing, and business development at Fortune 500 companies.

For more information visit www.illuma-labs.com

Connect on social media

Linkedin: https://www.linkedin.com/company/illuma-labs/ Twitter: @IllumaLabs

Contact Milind Borkar, CEO info@illuma-labs.com