Illuma Labs to Demo at FinovateSpring, Showcasing Illuma Access Technology for Call Center Authentication
PLANO, Texas, May 07, 2019 (GLOBE NEWSWIRE) -- via NetworkWire -- Illuma Labs, a cutting-edge technology company with expertise in applied signal processing and machine learning, announces its upcoming demo at FinovateSpring 2019, where CEO Milind Borkar and CTO Jeremy Whittington will showcase Illuma Access, the company’s passive voice authentication technology.
Illuma Access enables real-time voice authentication to secure inbound phone calls for call centers, reducing call duration, improving security, and eliminating friction from customer interactions. Replacing archaic methods like passwords and personal Q&A, Illuma Access passively and continuously analyzes the unique audio characteristics of the caller’s voice and recording device over natural conversation. This results in higher authentication accuracy in a fraction of the time required by traditional methods. Illuma Access differentiates over competitors with a lightweight privacy preserving implementation that satisfies stringent security requirements of banking, insurance, and financial services call centers. The technology enhances security against fraudsters, elevates the user experience, and reduces operating costs.
“Illuma Access is the outcome of multiple highly competitive Small Business Innovation Research contracts with the US Department of Homeland Security Science and Technology Directorate,” said Borkar. “We are excited to demonstrate the technology features at Finovate and its potential to increase efficiencies for call centers around the world.”
The Illuma Labs demonstration at FinovateSpring will take place May 9 at 12:18 p.m. PST.
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About Illuma Labs
We are a cutting-edge technology company with expertise in applied signal processing and machine learning. Our core technology, Illuma Access, is a real-time passive voice authentication service and is the outcome of highly competitive SBIR contracts with the US Department of Homeland Security Science and Technology Directorate. We are a Deutsche Telekom Solution Partner working with hub:raum, the incubator of Deutsche Telekom. The founding team has decades of industry experience across research and development, software architecture, product development, marketing, and business development at Fortune 500 companies.
For more information visit www.illuma-labs.com
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Contact Milind Borkar, CEO email@example.com