Extra zero on New Mexico DMV car renewals wrongly inflates fee

May 3, 2019

The state Motor Vehicle Division says it sent inaccurate notices to nearly 92,000 drivers, quoting them wildly high rates for renewing their vehicle registrations.

The mailers included an extra zero on the fees for renewing motor vehicle registrations, listing the rate for a one-year renewal as totaling more than $500 instead of around $50.

In a news release Thursday, the head of the Motor Vehicle Division blamed the inaccurate notices on a “computer error” but said staff are not aware of anyone overpaying.

“We sincerely apologize for any confusion the error has caused,” said division Director Alicia Ortiz. “The issue will be fixed within the coming days, well in advance of the next round of notices that will go out later this month. In the meantime, we are working diligently to notify customers and ensure they understand their fees have not increased.”

Ortiz said the division will provide refunds for any checks written for the erroneous amount and work with drivers who overpay to avoid late fees or expired registrations.

Drivers also can see the correct rate for renewing a vehicle registration by visiting mvd.newmexico.gov or a field office.