Regional Water Authority to install reading devices on meters in Derby and Seymour

April 1, 2019

The South Central Connecticut Regional Water Authority will begin installing new meter reading technology to some 3,500 customers in Derby and Seymour this month.

The system involves placing a small device next to the meter and will transmit the numbers to the office.

Dan Doyle, an Authority spokesman said this will “eliminate the need for manually reading customers’ meters and largely eliminate estimated water bills.”

However, the device must be installed next to the meter and that means in some cases the contractor must get into a basement where the meter is located. The installation takes about an hour. It could be shorter or longer if, in some cases, the actual meter needs to be replaced.

However, Doyle said neither installation will incur a charge to the customer.

But he urges customers “to always ask for identification from anyone who comes to their door” as well as maintain “a no identification-no entry policy.”

Doyle said the devices along with new meters will be installed by the same Contract Caller employee during the same appointment. He said appointments for the installation must be made either online or through a phone cal. No legitimate CCI employee will just show up at a home without an appointment, Doyle said..

He said both service technicians wear identification badges. He described Contract Callers as wearing a blue unifom with a CCI label and driving white vehicles that have both the CCI and RWA logos on them.

Additionally Doyle the impacted customers will receive a letter and a flyer explaining the service.

Information about the program is also located on the RWA’s website, www.rwater.com/AMI. To make it easier for customers to schedule an appointment, please click on the live chat feature at the bottom of this web page: www.contractcallers.com/rwa.

Customers can call the Regional Water Authority at 203-562-4020.to verify that installers are working in their neighborhood on a particular day. They also can check with their local police department which will notified in advance of the installation schedule.

Some 90,500 customers in the 15 municipalities served by the RWA already have received the devices.