Pocatello Connect: City debuts new app

February 22, 2019

POCATELLO - Residents of Pocatello have a new way to get in touch with City government.

Thursday, the City released its new mobile app, “Pocatello Connect.” The app features a streamlined service request process, allowing residents who see a concern to immediately report the issue to the City. Residents are also able to upload a picture or video with the request.

“Citizens are our eyes and ears many times,” said Mayor Brian Blad. “If you see a pothole, a blocked/clogged storm drain, or weeds on a property, just pull out your phone and let us know. Pocatello Connect is going to make it easy for everyone to help make our city an even better place to live.”

Once a service request is received, users will be notified via email or through a mobile push notification as the City processes the request. Residents are also able to see nearby requests for service on a map. Officials would like to remind residents that the app should not be used to report emergencies and all emergencies should be reported by calling 911.

Beyond just service requests, the app also allows people to register for Parks and Recreation Department programs, apply for City jobs, receive notifications, and more.

“We’ve taken some of the most popular sections of the website and rolled them into the app,” said Chief Information Officer, Chis Sorenson. “We’re living in a mobile world and the services provided by ‘Pocatello Connect’ reflect that.”

According to statistics compiled by the Information Technology Department, 54.56 percent of visits to the City’s website, pocatello.us, in 2018 were from a mobile device.

Pocatello Connect can be found on the Apple App Store at itunes.apple.com/us/app/citysourced/id1441843052 and on Google Play at play.google.com/store/apps/details?id=com.citysourced.pocatelloid.

The new app replaces the City’s current service request program that has been in place since March 1988. The program was originally used in the Water Department and was adapted for City-wide use in the early 1990s. Prior to that, service requests were handwritten.

Residents are still able to request service by calling 208-234-6163.