Griffin honored for offering “patient-centered care”

October 1, 2018

Griffin Hospital in Derby has been awarded Gold Certification for Excellence in Person-Centered Care by Planetree International.

Planetree is a non-for-profit organization that has partnered with more than 700 healthcare organizations, including Griffin, to direct them in providing care that, according to a news release “emphasize the quality of human interactions that occur within healthcare settings, the importance of connecting healthcare personnel to the purpose and meaning of their work, and practical strategies for engaging patients and family members as true partners in care.”

Hospital is one of only 88 healthcare organizations worldwide to receive the Person-Centered Care Gold Certification since the program’s launch in 2007.

“The Planetree Certification is the only award that recognizes excellence in person-centeredness across the continuum of care,” said Susan Frampton, President of Planetree International, in a news release. “This Gold Certification signals to its patients and community that Griffin Hospital is an organization where staff partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritized as key elements of providing top-quality clinical care.”

Person-centered healthcare prioritizes the active participation of patients and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality.

“We are both proud and honored to be recognized for our commitment to person-centered care,” said Griffin Hospital President and CEO Patrick Charmel in the release. “We strive every day to raise the bar in the care and support we provide to our patients, our community and our staff of caregivers. Together, Planetree and Griffin Hospital are changing the face of healthcare by partnering with patients and their caregivers to improve not just the health of our community, but its overall well-being.”

As part of the Certification process — which included a site visit by representatives from Planetree — discussion with recent Griffin Hospital patients, families and current staff validated that specific person-centered policies are in place, including non-restrictive visiting hours and a shared medical record policy; that staff members at all levels are involved in the implementation of person-centered care; and that the organization’s physical environment supports patient and family engagement in their care. The process also included a review of the organization’s performance on patient experience and quality of care measures, and how measurement of these indicators improves organizational outcomes.

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