Newegg Achieves Key Milestones to Localize the Shopping Experience for International Customers
LOS ANGELES--(BUSINESS WIRE)--Dec 4, 2018--Newegg, the leading tech-focused e-retailer in North America with a global reach into more than 50 countries, today announced significant updates to the shopping experience on its growing network of global storefronts. These improvements to Newegg’s global operation – which include translated country-specific websites, expanded local-language support, new local return options and free shipping on select products – are the latest examples of the company’s sustained commitment to serve customers outside the United States.
“Scaling our business globally is an ongoing effort with careful investment in the areas that most directly impact our international customers,” said Sophia Tsao, Chief Marketplace Officer, Newegg. “We continue to localize the shopping experience for these customers by improving not only the shopping experience, but also the customer support and return processes.”
Newegg now offers a Spanish-translated shopping experience for customers in Spain and Mexico, plus all the countries the company serves in Central and South America (with the exception of Brazil and Jamaica). Additionally, Newegg now offers live phone and/or chat support in eight languages, including Spanish, Armenian, Cantonese, Khmer, French, German, Mandarin and Tagalog.
Customers want a clear localized return policy in order to shop cross-border sites. To that end, Newegg now offers local return options for all international customers. Processing an international return is as simple as logging into the customer’s account, locating the order in question and selecting ‘return.’ The customer is given detailed instructions on where to return the merchandise. Return shipping labels are provided and, depending on the reason for return, shipping costs are either paid by the customer or by Newegg.
Newegg now offers free shipping to a growing number of its international customers, including those in Saudi Arabia, United Arab Emirates, the United Kingdom, Singapore, Hong Kong, Mexico, South Korea and Australia. Hundreds of thousands of products in each country are now eligible for free delivery when customers select the standard shipping option.
For more information and to shop Newegg, visit www.newegg.com. Visit http://newegg.com/global for more information about the company’s ongoing effort to localize the shopping experience across its network of 50+ international shopping destinations. Like Newegg on Facebook and follow Newegg on Twitter to stay up to date on the company’s latest news.
About Newegg Inc.
Newegg Inc. is the leading tech-focused e-retailer in North America, with a global reach into more than 50 countries in Europe, Asia Pacific, Latin America and the Middle East. Founded in 2001, the company offers its more than 36 million registered users a comprehensive selection of the latest consumer electronics, entertainment, smart home and gaming products. Newegg is consistently ranked as one of the best online shopping destinations, and the company regularly earns industry-leading customer service ratings. Newegg is headquartered in City of Industry, California, with North American distribution facilities located throughout the United States and Canada. For more information, visit http://www.newegg.com.
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CONTACT: James Merk
KEYWORD: UNITED STATES NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA CALIFORNIA
INDUSTRY KEYWORD: TECHNOLOGY CONSUMER ELECTRONICS ONLINE RETAIL RETAIL
SOURCE: Newegg Inc.
Copyright Business Wire 2018.
PUB: 12/04/2018 08:00 AM/DISC: 12/04/2018 08:01 AM