Improving Customer Services With the Help of Infiniti Research’s Customer Intelligence Solution
LONDON--(BUSINESS WIRE)--Oct 4, 2018--Infiniti Research, a global market and strategic intelligence solutions provider, has announced the completion of their new customer intelligence solution for a business process outsourcing firm. The client, a leading business process outsourcing firm in APAC, was looking to implement a customer intelligence platform, which would allow them to take informed decisions on factors such as the location, scope, and outreach of their services.
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Building a Customer Intelligence Platform for a Leading Business Process Outsourcing Firm in India (Graphic: Business Wire)
The rise of several innovative and advanced technologies, rapid innovation, and the rising competitiveness are the key driving forces behind the global success and expansion of the business process outsourcing industry. Globally, BPO companies are expected to leverage the use of advanced technologies to skillfully manage talent shortages, address market challenges, and enhance their portfolio of services.
According to the experts at Infiniti, “Customers are the lifeline of businesses, which makes it essential to improve their experience to not only attract new customers but also retain the existing clientele.”
Infiniti’s customer intelligence solution helped the business process outsourcing company to deliver high-quality customer experiences throughout their service channels. The company was also able to address several issues related to their service efficacy.
This customer intelligence solution provided benefits that helped the client to:Identify vulnerable client segments. Devise strategies to increase customer engagement. For a free consultation with our analysts,
This customer intelligence solution provided predictive insights on:Designing and offering better services to their clients Increasing customer satisfaction To read more about the scope of our engagement,
About Infiniti Research
Established in 2003, Infiniti Research is a leading market intelligence company providing smart solutions to address your business challenges. Infiniti Research studies markets in more than 100 countries to help analyze competitive activity, see beyond market disruptions, and develop intelligent business strategies. To know more about our engagement policies and pricing plans, visit:
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CONTACT: Infiniti Research
US: +1 844 778 0600
UK: +44 203 893 3400
INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER PROFESSIONAL SERVICES COMMUNICATIONS MARKETING
SOURCE: Infiniti Research
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PUB: 10/04/2018 11:01 AM/DISC: 10/04/2018 11:01 AM