A “Prime-Like” Shopping Experience for Everyone: Now Online Retailers Can Offer Hassle-Free Returns from Any Mobile Device with ReadyReturns
LOS ANGELES and NEW YORK and PHOENIX, Nov. 26, 2018 (GLOBE NEWSWIRE) -- ReadyCloud CRM ( https://www.ReadyCloud.com ), the CRM platform built for product-based ecommerce, is improving the online shopping experience by enabling e-retailers with hassle-free product returns. This holiday season, any online store equipped with ReadyReturns will greet customers with a friendly product returns process that supports their desktop browser or mobile device.
ReadyReturns is a premium extension for ReadyCloud CRM that adds a “Prime-like” returns process to the pages of virtually any website. It automates the retailer’s ideal returns policy to greatly reduce the number of touches on product returns to save cost and improve customer service. ReadyReturns now boasts an all new Mobile User Interface (MUI)—along with a host of other updates—that lets online retailers give customers the option to process a return from any internet-enabled mobile device and print the return label from their local printer.
“About half of all online purchases are made from a mobile device,” explains Michael Lazar, an Executive at ReadyCloud. “When a customer purchases from mobile, they want to return through mobile. ReadyReturns greatly improves the shopping experience by supporting the mobile devices that customers use every day. It’s ‘Prime-like’ returns for everyone!”
ReadyReturns can be integrated into an online store without any coding. Retailers set the rules of returns, including options like return-by dates, reasons, warehouses, return shipping or restocking fees, and more. ReadyReturns is a powerful tool that does not stop at online returns by including a customer service interface for agents to process returns for inbound callers.
ReadyReturns comes with powerful reporting features that collect key insights about a return. This includes an aging report that monitors what is being returned, by whom and when to expect it. This level of predictability is something that too few retailers have today.
As a Premium Plugin for ReadyCloud CRM, ReadyReturns combines to deliver key metrics that retailers won’t find anywhere else. It updates customer profiles in ReadyCloud, delivering instant insights into purchasing patterns and delivers email marketing tools to help convert a return into a second-chance sale.
“If you’re not yet using ReadyReturns, you’re not fully engaging your customers,” Lazar emphasizes. “Studies are finding that more than 44% of customers place a new order after processing their return. Now retailers can capitalize on second-chance sales that they would’ve missed out on before,” he adds.
ReadyCloud believes that all online retailers deserve a cross-channel CRM. That’s why they offer the first 2 weeks at no cost, with no credit card required to start using the service. ReadyReturns can be activated for as little as $99/month.
It takes about 5 minutes to get started at: https://www.ReadyCloud.com
Learn more about ReadyReturns by visiting: https://www.readycloud.com/readyreturns-ecommerce-returns-software
Got questions? Call ReadyCloud direct at: (877) 818-7447.
Stay in the know about returns. Read ReadyCloud CRM’s Ultimate Guide to Ecommerce Returns in 2018 and start improving customer relationships today!
#ReadyReturns is a premium plugin for the #ReadyCloudCRM ecommerce suite. ReadyReturns adds “Prime-like” returns to the pages of virtually any website. Hassle-free returns improve customer confidence and deliver second-chance sales opportunities by bringing consumers back to the site where they made their original purchase.
About ReadyCloud CRM
#ReadyCloud CRM is rocket fuel for customer loyalty and sales in today’s ecommerce world. A cross-channel ecommerce CRM solution, ReadyCloud features robust customer order timelines complete with shipping and return information, invoice and tracking number, notes, group calendar, tagging, email marketing integrations, detailed reporting, shipping profitability reports, and so much more. New features are being added every month.
ReadyCloud starts with CRM, and can be further expanded with premium plugins like #ReadyShipper, a hybrid-cloud shipping software solution, and #ReadyReturns, an automated online product returns solution.
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/a758bbc7-910a-4cc0-b363-10f7c9ead11c