Global Live Chat Software Market Analysis & Industry Forecast 2017-2023 - ResearchAndMarkets.com

June 11, 2018

DUBLIN--(BUSINESS WIRE)--Jun 11, 2018--The “Live Chat Software Market by Product Type: Global Opportunity Analysis and Industry Forecast, 2017-2023” report has been added to ResearchAndMarkets.com’s offering.

Live chat is a real-time communication software, which is increasingly used by website providers to interact directly with visitors on their websites through the combination of survey forms, instant messaging, or chat. It enables real-time communication between two users through a connected device, which is appropriate for low to moderately complex product support. Live chat software is based on client server model, which allows client to start session after logging into user account.

Increase in popularity of live chat, rise in need to improve customer relationship management (CRM), and number of advantages of live chat software over conventional customer support are the key factors that are anticipated to boost the growth of the market. However, lack of standardization and continuous increase in demand for web self-services restrain the market. Integration of social media and live chat software is expected to provide lucrative opportunities for this market. In addition, increase in awareness about benefits of the live chat software, which includes increased sales, enhanced customer engagement, reduced expenses, and others is expected to create growth opportunities for this market.

The global live chat software market is segmented on the basis of product type, end user, and geography. Product type segment covered in this study includes informational live chat systems, sales live chat systems, and customer service live chat systems. Based on end user, the market is categorized into telecommunication and IT, retail, BFSI, travel & hospitality, manufacturing, healthcare, and others.

Companies Mentioned:

LogMeIn, Inc. LivePerson, Inc. Zendesk SnapEngage Livechat, Inc. Olark Kayako, Inc. Freshdesk, Inc. Woopra, Inc. Provide Support LLC

Key Topics Covered:

Chapter 1 Introduction

Chapter 2 Executive Summary

Chapter 3 Market Overview

Chapter 4 Live Chat Software Market, By Product Type

Chapter 5 Live Chat Software Market, By End User

Chapter 6 Live Chat Software Market, By Region

Chapter 7 Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/9gzt69/global_live_chat?w=4

View source version on businesswire.com:https://www.businesswire.com/news/home/20180611005530/en/

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