MILPITAS, Calif.--(BUSINESS WIRE)--Aug 28, 2018--noHold, Inc. has partnered with leaders in the training space to create a Virtual Assistant now used by more than 7,500 educational institutions.

The Virtual Assistant specializes in supporting teachers to create and administer classes, as well as answer student questions like “How do I sign up for the class?”, “Where can I find the syllabus?”, and “What are the pre-requisites for this class?”

The Virtual Assistant is able to answer these types of questions because:

It is built to understand plain English through a powerful Natural Language Processing (NLP) engine. It is able to conduct a dialog with end users to confirm uncertain intents through an Inference Engine that serves as a Dialog Manager. It is able to tap into its own repository of information that has grown organically based on the audience’s interests.

It took about six calendar weeks to build the Virtual Assistant, four for implementation and two for testing. The team included a Subject Matter Expert, a Knowledgebase Specialist and a part-time Manager for a total of 200 hours.

Three weeks after deployment, the Virtual Assistant is consistently helping thousands of students and teachers a month, and has an answer rate of 87%. Questions that cannot be handled automatically by the Virtual Assistant are promptly escalated to call center agents. The content of the exchange is also passed along, so that agents don’t have to ask the same questions and users don't have to repeat themselves.

The next version of the Virtual Assistant will be trained to answer IT type questions which will help faculty and students with computer, security and networking issues.

“There are several advantages related to deploying a Virtual Assistant. It can help the school reduce support costs, it is available 24/7, it can help new agents at the call center, and it can diligently capture the voice of the customer. More than 7,500 schools can now enjoy these benefits," said Diego Ventura, CEO and Founder of noHold, Inc.

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.

All other product and service names are the property of their respective owners.

View source version on businesswire.com:https://www.businesswire.com/news/home/20180828005808/en/

CONTACT: noHold, Inc.

Veronica Cech, 408-946-9200 ext. 356

Marketing Associate

vcech@nohold.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: EDUCATION PRIMARY/SECONDARY UNIVERSITY TECHNOLOGY DATA MANAGEMENT INTERNET NETWORKS SOFTWARE TELECOMMUNICATIONS

SOURCE: noHold, Inc.

Copyright Business Wire 2018.

PUB: 08/28/2018 03:53 PM/DISC: 08/28/2018 03:53 PM

http://www.businesswire.com/news/home/20180828005808/en