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Press release content from Business Wire. The AP news staff was not involved in its creation.

Global CX Provider Alorica Plants Flag in India and Launches Innovation Lab

May 9, 2019

BENGALURU, India--(BUSINESS WIRE)--May 8, 2019--Celebrating its 20 th year in business, Alorica Inc., a global leader in customer experience solutions, announced it is continuing to broaden its footprint in Asia-Pacific with the addition of an innovations lab and digital business processing management operations located in India’s “Silicon Valley” Bengaluru. This strategic expansion accommodates growing demand for digital, cognitive and robotic process management services and the ability to house a team solely focused on exploring and trendsetting new technologies in this highly-competitive marketplace.

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Andy Lee, Chairman and CEO; Joyce Lee, Chief Culture Officer; Bhaskar Menon, Chief Transformation Officer; and the entire Alorica India team celebrate the opening of its new innovation lab and digital business process management operations. (Photo: Business Wire)

“As we strive to transform our business to ensure our position as the global leader in customer experience solutions, we consistently look for opportunities to meet these objectives,” said Bhaskar Menon, Chief Transformation Officer at Alorica. “Expanding into India was a natural progression for our business. We’re excited for the opportunity to invest in the country, creating jobs that will positively contribute to the Indian society through our Corporate Social Responsibility initiatives. We’re especially excited for the opportunity to be near world-renowned digital companies in the pursuit of being a true disrupter in the customer experience industry.”

Hiring up to 300 employees by year’s end, Alorica India is already servicing a few new economy unicorn brands with complex digital back office services. Also located at the site is Alorica’s first Digital Center Of Excellence, an innovation lab where digital experts are focused solely on digital transformation through process re-engineering, leveraging intelligent automation and robotization. Using an agile approach, the team is solutioning, designing, developing, testing and deploying digital transformation platforms and services. These services include robotic and cognitive automation (RDA, RPA, AI, ML, VA, chabots etc.), digital sandboxes, omnichannel super-agents, blockchain, business transformation consulting, analytics and data-driven insights, just to name a few.

Managing operations in Asia-Pacific for more than 15 years, Alorica has 24 locations in the region, employing nearly 40,000 people in China, Japan, Philippines and now India. To learn more about our scalable, cost-competitive solutions for brands looking to globalize their business through our Asia-Pacific expertise and capabilities, please visit our website.

About Alorica

Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactions—at  every  touchpoint—across voice, chat and social. Leveraging innovative technologies—including intelligent automation and a comprehensive analytics suite—we support the world’s most respected brands with the talent and resources necessary to create  insanely great  experiences. Alorica provides a host of world-class services—from customer care to financial solutions and digital services—to clients across industries of all kinds, many of whom are on the Fortune 500. Celebrating our 20 th anniversary this year, Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. To learn more, visit  www.Alorica.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20190508005999/en/

CONTACT: Erica McCarthy

Alorica Inc.


949.527.4761Sunny Yu

Alorica Inc.





SOURCE: Alorica

Copyright Business Wire 2019.

PUB: 05/08/2019 10:18 PM/DISC: 05/08/2019 10:18 PM