AP NEWS

SurveyMonkey Announces Third Quarter 2018 Financial Results

November 13, 2018

SAN MATEO, Calif., Nov. 13, 2018 (GLOBE NEWSWIRE) -- SurveyMonkey Inc. (SurveyMonkey), a leading global survey software company, today announced that its parent company, SVMK Inc. (Nasdaq: SVMK, and collectively with SurveyMonkey referred to as “SVMK,” “we” or “us”), reported financial results for the third quarter ended September 30, 2018, and posted a shareholder letter with complete third quarter 2018 financial results and management commentary on its investor relations website.

Q3 2018 Financial Highlights

-- Revenue of $65.2 million, an increase of 18% year over year. Core revenue, which excludes $0.4 million in revenue related to the non-self-serve portion of SurveyMonkey Audience in Q3 2017 (the final quarter with reported revenue), increased 19% year over year. Strength across the business drove our results. -- GAAP operating margin of (145%) and non-GAAP operating margin of 10%. -- GAAP operating margin and net loss for Q3 2018 included $89.9 million in stock-based compensation expense related to the achievement of the liquidity event-related performance condition in connection with our initial public offering (IPO) for certain restricted stock units that met their service-based vesting condition as of the end of Q3 2018 and $1.2 million in employer payroll tax expense related to these restricted stock units. -- Q3 2018 net loss was ($102.4) million, largely due to the IPO-related stock-compensation charge. Adjusted EBITDA was $17.0 million. -- Net cash provided by operating activities of $12.0 million and unlevered free cash flow of $11.4 million.

“We are off to a great start as a public company resulting from our strong execution and focus,” said SurveyMonkey CEO, Zander Lurie. “SurveyMonkey was built on the belief that empowering individuals across organizations to engage with their key constituents is paramount to success. The importance of organizations understanding the voices and opinions of their customers and employees is more acute than ever. I’m confident in our strategy, our competitive position and the team we have to execute against our global opportunity.”

“We delivered healthy revenue growth and robust cash flow in the third quarter,” said SurveyMonkey CFO & COO, Tim Maly. “We see continued momentum in our core self-serve channel and acceleration in our sales-assisted channel with our enterprise-grade survey platform and suite of purpose-built software solutions. We see a steady path to higher monetization selling our new products into our large footprint of organizations with active SurveyMonkey usage.”

Q4 2018 and FY 2018 Financial Outlook

Q4 2018 ---------------------------------------------------------------------------- Revenue $64.8 million - $66.8 million 14% - 17% YoY growth ------------------------- ----------------------------- -------------------- Non-GAAP operating margin 2% - 3% ------------------------- ----------------------------- --------------------

FY 2018 ------------------------------------------------------------------------------- Revenue $251.2 million - $253.2 million 17% - 18% YoY growth* ------------------------- ------------------------------- --------------------- Non-GAAP operating margin 6% ------------------------- ------------------------------- --------------------- Unlevered free cash flow $43 million - $45 million 17% - 18% margin ------------------------- ------------------------------- ---------------------

*YoY growth rate for FY 2018 reflects Core revenue growth

Initial Public Offering and Concurrent Private Placement with Salesforce Ventures LLC

On September 28, 2018, we completed our IPO and a concurrent private placement with Salesforce Ventures LLC, in which we issued and sold an aggregate of 20,583,333 shares of our common stock at $12 per share. Proceeds from the IPO and concurrent private placement, net of underwriters’ discounts, commissions, and offering costs totaled $225.3 million.

Debt Refinancing

In October 2018, we refinanced our 2017 Credit Facility and paid down $101.3 million of our existing debt.

Conference Call Information

We will host a conference call today to review our third quarter financial results and to discuss our business results and financial outlook. This call is scheduled to begin at 2:00 p.m. PT / 5:00 p.m. ET and can be accessed by dialing (866) 417-2046 from the United States or (409) 217-8231 internationally with reference to the company name and conference title, and a live webcast and replay of the conference call can be accessed from the SurveyMonkey investor relations website at investor.surveymonkey.com. Following the completion of the call, a telephonic replay will be available through 11:59 PM ET on November 20, 2018 at (855) 859-2056 from the United States or (404) 537-3406 internationally with recording access code 9976356#.

Upcoming EventsZander Lurie, CEO, will be presenting at the 2018 Credit Suisse Technology, Media & Telecom Conference in Scottsdale, AZ, on Tuesday, November 27, 2018. A live webcast will be accessible from the SurveyMonkey investor relations website. Following the event, a replay will be made available at the same location.

About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Our mission is to power curious individuals and organizations around the globe to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables organizations of any size to have conversations at scale to deliver impactful customer, employee and market insights. Our 750+ employees are dedicated to fueling the curiosity of over 16 million active users globally.

Source: SurveyMonkey Inc.

Investor Relations Contact:SurveyMonkeyKarim Damjiinvestors@surveymonkey.com

Media Contact:SurveyMonkeyIrina Efremovairinae@surveymonkey.com

or

Brunswick GroupDarren McDermottsurveymonkey@brunswickgroup.com

SVMK INC. CONDENSED CONSOLIDATED BALANCE SHEETS (unaudited) (in thousands) September December 30, 2018 31, 2017 ---------------------------------------------- ---------- ---------- Assets Current assets: Cash and cash equivalents $ 257,120 $ 35,345 Accounts receivable, net of allowance 7,251 5,429 Deferred commissions, current 1,749 1,225 Prepaid expenses and other current assets 8,049 5,056 - -------- - -------- Total current assets 274,169 47,055 - -------- - -------- Property and equipment, net 124,750 131,331 Capitalized internal-use software, net 34,889 41,493 Acquisition intangible assets, net 10,357 13,594 Goodwill, net 336,861 336,861 Deferred commissions, non-current 2,814 2,006 Other assets 6,471 5,749 - -------- - -------- Total assets $ 790,311 $ 578,089 - -------- - -------- Liabilities and stockholders’ equity Current liabilities: Accounts payable $ 6,262 $ 3,380 Accrued expenses and other current liabilities 14,442 10,173 Accrued compensation 15,499 14,910 Deferred revenue 101,097 84,818 Debt, current 103,282 2,032 - -------- - -------- Total current liabilities 240,582 115,313 - -------- - -------- Deferred tax liabilities 4,599 4,168 Debt, non-current 213,514 316,289 Financing obligation on leased facility 92,349 93,385 Other non-current liabilities 11,788 8,891 - -------- - -------- Total liabilities 562,832 538,046 - -------- - -------- Commitments and contingencies Stockholders’ equity: Preferred stock — — Common stock 1 1 Additional paid-in capital 534,863 217,594 Accumulated other comprehensive income (loss) (315 ) 19 Accumulated deficit (307,070 ) (177,571 ) - -------- - -------- Total stockholders’ equity 227,479 40,043 - -------- - -------- Total liabilities and stockholders’ equity $ 790,311 $ 578,089 - -------- - --------

SVMK INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited) Three Months Ended Nine Months Ended September 30, September 30, ----------------------- ----------------------- (in thousands, except per share amounts) 2018 2017 2018 2017 --------------------------------------------------- ---------- --------- ---------- --------- Revenue $ 65,205 $ 55,309 $ 186,392 $ 161,761 Cost of revenue(1)(2) 23,213 16,241 58,967 47,083 - -------- - ------- - -------- - ------- Gross profit 41,992 39,068 127,425 114,678 - -------- - ------- - -------- - ------- Operating expenses: Research and development(1) 51,765 14,910 85,997 39,890 Sales and marketing(1)(2) 34,309 18,878 71,609 55,791 General and administrative(1) 50,391 11,169 76,809 35,298 Restructuring — 2 33 147 - -------- - ------- - -------- - ------- Total operating expenses 136,465 44,959 234,448 131,126 - -------- - ------- - -------- - ------- Loss from operations (94,473 ) (5,891 ) (107,023 ) (16,448 ) - -------- - ------- - -------- - ------- Interest expense 7,496 6,714 22,181 20,030 Other non-operating income (expense), net (219 ) 774 132 7,950 - -------- - ------- - -------- - ------- Loss before income taxes (102,188 ) (11,831 ) (129,072 ) (28,528 ) - -------- - ------- - -------- - ------- Provision for income taxes 174 1,151 470 3,551 - -------- - ------- - -------- - ------- Net loss $ (102,362 ) $ (12,982 ) $ (129,542 ) $ (32,079 ) - -------- - ------- - -------- - ------- Net loss per share, basic and diluted $ (0.99 ) $ (0.13 ) $ (1.27 ) $ (0.32 ) - -------- - ------- - -------- - ------- Weighted-average shares used in computing basic and 103,096 100,584 101,984 100,056 diluted net loss per share

(1) Includes stock-based compensation, net of amounts capitalized as follows:

Three Months Ended Nine Months Ended September 30, September 30, ------------------ -------------------- (in thousands) 2018 2017 2018 2017 ---------------------------------------------------- -------- ------- --------- -------- Cost of revenue $ 6,472 $ 634 $ 7,776 $ 1,870 Research and development 37,490 2,799 43,903 7,065 Sales and marketing 14,496 1,322 16,411 6,622 General and administrative 40,354 3,667 48,014 10,806 - ------ - ----- - ------- - ------ Stock-based compensation, net of amounts capitalized $ 98,812 $ 8,422 $ 116,104 $ 26,363 - ------ - ----- - ------- - ------

(2) Includes amortization of acquisition intangible assets as follows:

Three Months Nine Months Ended Ended September September 30, 30, ----------------- ----------------- (in thousands) 2018 2017 2018 2017 --------------------------------------------- ------- ------- ------- ------- Cost of revenue $ 488 $ 488 $ 1,464 $ 1,552 Sales and marketing 565 604 1,773 1,817 - ----- - ----- - ----- - ----- Amortization of acquisition intangible assets $ 1,053 $ 1,092 $ 3,237 $ 3,369 - ----- - ----- - ----- - -----

SVMK INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited) Nine Months Ended September 30, ------------------------ (in thousands) 2018 2017 ------------------------------------------------------------------------------- ---------- ---------- Cash flows from operating activities Net loss $ (129,542 ) $ (32,079 ) Adjustments to reconcile net loss to net cash provided by operating activities: Depreciation and amortization 34,013 30,048 Stock-based compensation expense, net of amounts capitalized 116,104 26,363 Amortization of deferred commissions 1,107 688 Recovery of long-term note receivable — (1,000 ) Amortization of debt discount and issuance costs 726 635 Deferred income taxes 431 3,023 Gain on sale of a private company investment and other (765 ) (6,444 ) Changes in assets and liabilities: Accounts receivable (1,822 ) 1,497 Prepaid expenses and other assets (5,451 ) (1,098 ) Accounts payable and accrued liabilities 4,596 (2,189 ) Accrued interest on financing lease obligation, net of payments (1,036 ) 4,894 Accrued compensation (648 ) (730 ) Deferred revenue 16,269 7,317 - -------- - -------- Net cash provided by operating activities 33,982 30,925 - -------- - -------- Cash flows from investing activities Purchases of property and equipment (8,811 ) (26,158 ) Capitalized internal-use software (8,857 ) (11,771 ) Proceeds from sale of a private company investment and other 999 15,453 - -------- - -------- Net cash used in investing activities (16,669 ) (22,476 ) - -------- - -------- Cash flows from financing activities Proceeds from initial public offering, net of underwriters’ discounts and 232,509 — concurrent private placement Payments of deferred offering costs (1,487 ) — Proceeds from stock option exercises 440 128 Employee payroll taxes paid related to net share settlement of restricted stock (24,566 ) (5,431 ) units Payments to repurchase common stock (16 ) (144 ) Proceeds from term and revolving debt issuance — 298,500 Repayment of debt (2,250 ) (298,133 ) Payment of debt issuance costs and other — (1,666 ) Proceeds from tenant improvement allowances under lease financing obligation — 8,281 - -------- - -------- Net cash provided by financing activities 204,630 1,535 - -------- - -------- Net increase in cash, cash equivalents and restricted cash 221,943 9,984 Cash, cash equivalents and restricted cash at beginning of period 35,345 23,287 - -------- - -------- Cash, cash equivalents and restricted cash at end of period $ 257,288 $ 33,271 - -------- - -------- Supplemental cash flow data: Interest paid for term debt $ 16,445 $ 14,951 - -------- - -------- Interest paid for financing obligation on leased facility $ 6,114 $ — - -------- - -------- Income taxes paid $ 246 $ 357 - -------- - -------- Non-cash investing and financing transactions: Stock compensation included in capitalized software costs $ 1,251 $ 2,510 - -------- - -------- Accrued unpaid capital expenditures and capitalized software development costs $ 600 $ 5,862 - -------- - -------- Accrued unpaid payroll taxes related to net share settlement and offering costs $ 6,924 $ — - -------- - -------- Reconciliation of cash, cash equivalents and restricted cash: Cash and cash equivalents $ 257,120 $ 33,271 Restricted cash (included in other assets) $ 168 $ — - -------- - -------- Total cash, cash equivalents and restricted cash at end of period $ 257,288 $ 33,271 - -------- - --------

SVMK INC. RECONCILIATION OF GAAP TO NON-GAAP DATA (unaudited) (1) Three Months Ended September 30, 2018 ------------------------------------------------------------------------------- Stock-base Amortiza Employer Non-GAA (in thousands, except GAAP d tion payroll P percentages and per share GAAP % of compensati of taxes Non-GAAP % of amounts) Revenue on, intangib on Revenue (3) net le Performan (3) assets ce RSUs -------------------------- ---------- ------- --------- ------- -------- --------- ------ Revenue $ 65,205 100.0 % $ — $ — $ — $ 65,205 100.0 % Cost of revenue 23,213 35.6 % (6,472 ) (488 ) (103 ) 16,150 24.8 % - -------- ------ - ------- - ----- - ------ - ------- ----- Gross profit 41,992 64.4 % 6,472 488 103 49,055 75.2 % - -------- ------ - ------- - ----- - ------ - ------- ----- Operating expenses: Research and development 51,765 79.4 % (37,490 ) — (456 ) 13,819 21.2 % Sales and marketing 34,309 52.6 % (14,496 ) (565 ) (228 ) 19,020 29.2 % General and administrative 50,391 77.3 % (40,354 ) — (396 ) 9,641 14.8 % Total operating expenses 136,465 209.3 % (92,340 ) (565 ) (1,080 ) 42,480 65.1 % - -------- ------ - ------- - ----- - ------ - ------- ----- (Loss) Income from (94,473 ) (144.9 )% 98,812 1,053 1,183 6,575 10.1 % operations - -------- ------ - ------- - ----- - ------ - ------- ----- Interest expense 7,496 11.5 % — — — 7,496 11.5 % Other non-operating income (219 ) (0.3 )% — — — (219 ) (0.3 )% (expense), net - -------- ------ - ------- - ----- - ------ - ------- ----- Loss before income taxes (102,188 ) (156.7 )% 98,812 1,053 1,183 (1,140 ) (1.7 )% - -------- ------ - ------- - ----- - ------ - ------- ----- Provision for income taxes 174 0.3 % — (139 ) — 35 0.1 % (2) - -------- ------ - ------- - ----- - ------ - ------- ----- Net loss $ (102,362 ) (157.0 )% $ 98,812 $ 1,192 $ 1,183 $ (1,175 ) (1.8 )% - -------- ------ - ------- - ----- - ------ - ------- ----- Net loss per share, basic $ (0.99 ) $ (0.01 ) and diluted - -------- - ------- Weighted-average shares used in computing basic 103,096 103,096 and diluted net loss per share

(1) Please see Appendix A for explanation of non-GAAP measures used.(2) Due to the full valuation allowance on our US deferred tax assets, there were no tax effects associated with the Non-GAAP adjustments for stock-based compensation, net, employer payroll taxes on Performance RSUs. Non-GAAP adjustments to our provision for income taxes pertains to deferred tax expense related to amortization of acquisition intangible assets. (3) Percentages may not sum due to rounding.

SVMK INC. RECONCILIATION OF GAAP TO NON-GAAP DATA (unaudited) (1) Three Months Ended September 30, 2017 ------------------------------------------------------------------------- GAAP Stock-bas Amortizat Non-GAA (in thousands, except % of ed ion Restr P percentages and per share GAAP Revenue compensat of uctur Non-GAAP % of amounts) (3) ion, net intangibl ing Revenue e assets (3) ------------------------------- --------- ------ -------- -------- ---- --------- ------ Revenue $ 55,309 100.0 % $ — $ — $ — $ 55,309 100.0 % Cost of revenue 16,241 29.4 % (634 ) (488 ) — 15,119 27.3 % - ------- ----- - ------ - ------ - -- - ------- ----- Gross profit 39,068 70.6 % 634 488 — 40,190 72.7 % - ------- ----- - ------ - ------ - -- - ------- ----- Operating expenses: Research and development 14,910 27.0 % (2,799 ) — — 12,111 21.9 % Sales and marketing 18,878 34.1 % (1,322 ) (604 ) — 16,952 30.6 % General and administrative 11,169 20.2 % (3,667 ) — — 7,502 13.6 % Restructuring 2 — % — — (2 ) — — % - ------- ----- - ------ - ------ - -- - ------- ----- Total operating expenses 44,959 81.3 % (7,788 ) (604 ) (2 ) 36,565 66.1 % - ------- ----- - ------ - ------ - -- - ------- ----- (Loss) Income from operations (5,891 ) (10.7 )% 8,422 1,092 2 3,625 6.6 % - ------- ----- - ------ - ------ - -- - ------- ----- Interest expense 6,714 12.1 % — — — 6,714 12.1 % Other non-operating income 774 1.4 % — — — 774 1.4 % (expense), net - ------- ----- - ------ - ------ - -- - ------- ----- Loss before income taxes (11,831 ) (21.4 )% 8,422 1,092 2 (2,315 ) (4.2 )% - ------- ----- - ------ - ------ - -- - ------- ----- Provision for income taxes(2) 1,151 2.1 % — (1,091 ) — 60 0.1 % - ------- ----- - ------ - ------ - -- - ------- ----- Net loss $ (12,982 ) (23.5 )% $ 8,422 $ 2,183 $ 2 $ (2,375 ) (4.3 )% - ------- ----- - ------ - ------ - -- - ------- ----- Net loss per share, basic and $ (0.13 ) $ (0.02 ) diluted - ------- - ------- Weighted-average shares used in computing basic and diluted net 100,584 100,584 loss per share

(1) Please see Appendix A for explanation of non-GAAP measures used.(2) Due to the full valuation allowance on our US deferred tax assets, there were no tax effects associated with the Non-GAAP adjustments for stock-based compensation, net, and restructuring. Non-GAAP adjustments to our provision for income taxes pertains to deferred tax expense related to amortization of acquisition intangible assets. (3) Percentages may not sum due to rounding.

SVMK INC. RECONCILIATION OF GAAP TO NON-GAAP DATA (unaudited)(1) Nine Months Ended September 30, 2018 --------------------------------------------------------------------------------------------------- Gain (in thousands, Amortizat on Employer Non-GAA except GAAP Stock-based ion Restru sale payroll P percentages and GAAP % of compensatio of cturin of a taxes Non-GAAP % of per share Revenue n, intangibl g private on Revenue amounts) (3) net e assets company Performan (3) investm ce RSUs ent ---------------- ---------- ------ ---------- -------- ----- ------ -------- --------- ------ Revenue $ 186,392 100.0 % $ — $ — $ — $ — $ — $ 186,392 100.0 % Cost of revenue 58,967 31.6 % (7,776 ) (1,464 ) — — (103 ) 49,624 26.6 % - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Gross profit 127,425 68.4 % 7,776 1,464 — — 103 136,768 73.4 % - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Operating expenses: Research and 85,997 46.1 % (43,903 ) — — — (456 ) 41,638 22.3 % development Sales and 71,609 38.4 % (16,411 ) (1,773 ) — — (228 ) 53,197 28.5 % marketing General and 76,809 41.2 % (48,014 ) — — — (396 ) 28,399 15.2 % administrative Restructuring 33 — % — — (33 ) — — — — % - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Total operating 234,448 125.8 % (108,328 ) (1,773 ) (33 ) — (1,080 ) 123,234 66.1 % expenses - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- (Loss) Income (107,023 ) (57.4 )% 116,104 3,237 33 — 1,183 13,534 7.3 % from operations - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Interest expense 22,181 11.9 % — — — — — 22,181 11.9 % Other non-operating 132 0.1 % — — — (999 ) — (867 ) (0.5 )% income (expense), net - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Loss before (129,072 ) (69.2 )% 116,104 3,237 33 (999 ) 1,183 (9,514 ) (5.1 )% income taxes - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Provision for 470 0.3 % — (417 ) — — — 53 — % income taxes(2) - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Net loss $ (129,542 ) (69.5 )% $ 116,104 $ 3,654 $ 33 $ (999 ) $ 1,183 $ (9,567 ) (5.1 )% - -------- ----- - -------- - ------ - --- - ---- - ------ - ------- ----- Net loss per share, basic and $ (1.27 ) $ (0.09 ) diluted - -------- - ------- Weighted-average shares used in computing basic 101,984 101,984 and diluted net loss per share

(1) Please see Appendix A for explanation of non-GAAP measures used.(2) Due to the full valuation allowance on our US deferred tax assets, there were no tax effects associated with the Non-GAAP adjustments for stock-based compensation, net, restructuring, gain on sale of a private company investment, and employer payroll taxes on Performance RSUs. Non-GAAP adjustments to our provision for income taxes pertains to deferred tax expense related to amortization of acquisition intangible assets. (3) Percentages may not sum due to rounding.

SVMK INC. RECONCILIATION OF GAAP TO NON-GAAP DATA (unaudited)(1) Nine Months Ended September 30, 2017 ---------------------------------------------------------------------------------------------------------------------- Gain on Loss (in thousands, GAAP Stock-base Amortizat sale of on Acquisi Non-GAA except % of d ion of Restruc a debt tion-re Financing P percentages and GAAP Revenue compensati intangibl turing private exting lated costs Non-GAAP % of per share (3) on, net e assets company uishme costs Revenue amounts) investmen nt (3) t ---------------- --------- ------ --------- -------- ------ -------- ----- ------ -------- --------- ------ Revenue $ 161,761 100.0 % $ — $ — $ — $ — $ — $ — $ — $ 161,761 100.0 % Cost of revenue 47,083 29.1 % (1,870 ) (1,552 ) — — — — — 43,661 27.0 % - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Gross profit 114,678 70.9 % 1,870 1,552 — — — — — 118,100 73.0 % - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Operating expenses: Research and 39,890 24.7 % (7,065 ) — — — — — — 32,825 20.3 % development Sales and 55,791 34.5 % (6,622 ) (1,817 ) — — — — — 47,352 29.3 % marketing General and 35,298 21.8 % (10,806 ) — — — — (347 ) (3,175 ) 20,970 13.0 % administrative Restructuring 147 0.1 % — — (147 ) — — — — — — % - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Total operating 131,126 81.1 % (24,493 ) (1,817 ) (147 ) — — (347 ) (3,175 ) 101,147 62.5 % expenses - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- (Loss) Income (16,448 ) (10.2 )% 26,363 3,369 147 — — 347 3,175 16,953 10.5 % from operations - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Interest expense 20,030 12.4 % — — — — — — — 20,030 12.4 % Other non-operating 7,950 4.9 % — — — (6,750 ) 194 — — 1,394 0.9 % income (expense), net - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Loss before (28,528 ) (17.6 )% 26,363 3,369 147 (6,750 ) 194 347 3,175 (1,683 ) (1.0 )% income taxes - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Provision for 3,551 2.2 % — (3,274 ) — — — — — 277 0.2 % income taxes(2) - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Net loss $ (32,079 ) (19.8 )% $ 26,363 $ 6,643 $ 147 $ (6,750 ) $ 194 $ 347 $ 3,175 $ (1,960 ) (1.2 )% - ------- ----- - ------- - ------ - ---- - ------ - --- - ---- - ------ - ------- ----- Net loss per share, basic and $ (0.32 ) $ (0.02 ) diluted - ------- - ------- Weighted-average shares used in computing basic 100,056 100,056 and diluted net loss per share

(1) Please see Appendix A for explanation of non-GAAP measures used.(2) Due to the full valuation allowance on our US deferred tax assets, there were no tax effects associated with the Non-GAAP adjustments for stock-based compensation, net, restructuring, gain on sale of a private company investment, loss on debt extinguishment, acquisition-related costs and financing costs. Non-GAAP adjustments to our provision for income taxes pertains to deferred tax expense related to amortization of acquisition intangible assets.(3) Percentages may not sum due to rounding.

SVMK INC. RECONCILIATION OF GAAP TO NON-GAAP DATA (unaudited)(1) Calculation of Core Revenue Three Months Ended Nine Months Ended ------------------- --------------------- September September September September (in thousands) 30, 30, 30, 30, 2018 2017 2018 2017 -------------------------------------------- -------- -------- --------- --------- Revenue $ 65,205 $ 55,309 $ 186,392 $ 161,761 Non-self-serve SurveyMonkey Audience revenue — (399 ) — (4,789 ) - ------ - ------ - ------- - ------- Core revenue $ 65,205 $ 54,910 $ 186,392 $ 156,972 - ------ - ------ - ------- - -------

Calculation of Unlevered Free Cash Flow

Three Months Ended Nine Months Ended -------------------- --------------------- September September September September (in thousands) 30, 30, 30, 30, 2018 2017 2018 2017 ------------------------------------------------------- -------- -------- -------- --------- Net cash provided by operating activities $ 11,951 $ 16,160 $ 33,982 $ 30,925 Purchases of property and equipment, net(2) (4,002 ) (4,925 ) (8,811 ) (17,877 ) Capitalized internal-use software (3,390 ) (3,240 ) (8,857 ) (11,771 ) Interest paid for term debt 5,632 4,912 16,445 14,951 Deferred acquisition related payment — — — 7,700 Third-party fees related to credit facility refinancing — — — 4,314 Employer payroll taxes on Performance RSUs 1,183 — 1,183 — - ------ - ------ - ------ - ------- Unlevered free cash flow $ 11,374 $ 12,907 $ 33,942 $ 28,242 - ------ - ------ - ------ - -------

Calculation of Adjusted EBITDA

Three Months Ended Nine Months Ended ----------------------- ----------------------- September September September September (in thousands) 30, 30, 30, 30, 2018 2017 2018 2017 ------------------------------------------ ---------- --------- ---------- --------- Net loss $ (102,362 ) $ (12,982 ) $ (129,542 ) $ (32,079 ) Provision for income taxes 174 1,151 470 3,551 Other non-operating expenses (income), net 219 (774 ) (132 ) (7,950 ) Interest expense(3) 7,496 6,714 22,181 20,030 Depreciation & amortization(4) 11,468 10,727 35,120 30,736 Stock-based compensation, net 98,812 8,422 116,104 26,363 Restructuring costs — 2 33 147 Acquisition-related costs — — — 347 Financing costs — — — 3,175 Employer payroll taxes on Performance RSUs 1,183 — 1,183 — - -------- - ------- - -------- - ------- Adjusted EBITDA $ 16,990 $ 13,260 $ 45,417 $ 44,320 - -------- - ------- - -------- - -------

(1) Please see Appendix A for explanation of non-GAAP measures used.(2) Includes reimbursement of tenant improvement allowances under our lease financing obligation of $1.9 million for the three months September 30, 2017 and $8.3 million for the nine months September 30, 2017.(3) Includes interest expense on our credit facilities and financing lease obligations related to our corporate headquarters.(4) Includes amortization of deferred commissions.

APPENDIX A

SVMK INC.EXPLANATION OF NON-GAAP MEASURES

To supplement our condensed consolidated financial statements, which are prepared and presented in accordance with US GAAP (“GAAP”), we use the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating loss, non-GAAP net loss, non-GAAP net loss per share, adjusted EBITDA and unlevered free cash flow. Our definition for each non-GAAP measure used is provided below, however a limitation of non-GAAP financial measures are that they do not have uniform definitions. Accordingly, our definitions for non-GAAP measures used will likely differ from similarly titled non-GAAP measures used by other companies thereby limiting comparability.

With regards to the Non-GAAP guidance provided above, a reconciliation to the corresponding GAAP amounts are not provided as the quantification of certain items excluded from each respective non-GAAP measure, which may be significant, cannot be reasonably calculated or predicted at this time without unreasonable efforts. For example, the non-GAAP adjustment for stock-based compensation expense, net, requires additional inputs such as number of shares granted and market price that are not currently ascertainable.

Non-GAAP gross profit, non-GAAP gross margin: We define non-GAAP gross profit as GAAP gross profit less stock-based compensation, net, less amortization of intangible assets, and less employer payroll taxes on Performance RSUs. Non-GAAP gross margin is defined as non-GAAP gross profit divided by revenue.

Non-GAAP operating loss: We define non-GAAP operating loss as GAAP operating loss less stock-based compensation, net, less amortization of intangible assets, less restructuring, less acquisition-related costs, less financing costs, and less employer payroll taxes on Performance RSUs.

Non-GAAP net loss, non-GAAP net loss per share: We define non-GAAP net loss as GAAP net loss less stock-based compensation, net, less amortization of intangible assets, less restructuring, less gain on sale of a private company investment, less loss on debt extinguishment, less acquisition-related costs, less financing costs and less employer payroll taxes on Performance RSUs. Non-GAAP net loss per share is defined as non-GAAP net loss divided by the weighted-average shares outstanding.

We use these non-GAAP measures to compare and evaluate our operating results across periods in order to manage our business, for purposes of determining executive and senior management incentive compensation, and for budgeting and developing our strategic operating plans. We believe that these non-GAAP measures provide useful information about our operating results, enhance the overall understanding of our past financial performance and future prospects, and allow for greater transparency with respect to key metrics used by our management in evaluating our financial performance and for operational decision making, but they are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP.

We have excluded the effect of the following items from the aforementioned non-GAAP measures because they are non-cash and/or are non-recurring in nature and because we believe that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding operational performance and liquidity. We further believe this measure is useful to investors in that it allows for greater transparency to certain line items in our financial statements and facilitates comparisons to historical operating results and comparisons to peer operating results. A description of the non-GAAP adjustments for the above measures is as follows:

-- Stock-based compensation, net: We incur stock based-compensation expense on a GAAP basis resulting from equity awards granted to our employees. Although stock-based compensation is a key incentive offered to our employees, and we believe such compensation contributed to the revenues earned during the periods presented and also believe it will contribute to the generation of future period revenues, we continue to evaluate our business performance excluding stock-based compensation expenses. Stock-based compensation expenses will recur in future periods. -- Amortization of intangible assets: We incur amortization expense on intangible assets on a GAAP basis resulting from prior acquisitions. Amortization of acquired intangible assets is inconsistent in amount and frequency and is significantly affected by the timing and size of any acquisitions. Investors should note that the use of intangible assets contributed to our revenues earned during the periods presented and will contribute to our future period revenues as well. Amortization of acquired intangible assets will recur in future periods. -- Restructuring: Restructuring expenses consist of employee severance and other exit costs. We believe it is useful for investors to understand the effects of these items on our total operating expenses. We expect that restructuring costs will generally diminish over time with respect to past acquisitions and/or strategic initiatives. However, we may incur these expenses in future periods in connection with any new acquisitions and/or strategic initiatives. -- Gain on sale of a private company investment: Gain on sale of a private company investment because it was recognized on a GAAP basis resulting from the sale of certain corporate assets. We expect that such transactions will be infrequent in occurrence and are therefore excluded from our Non-GAAP results as they do not otherwise relate to our core business operations. -- Loss on debt extinguishment: Loss on debt extinguishment was recognized on a GAAP basis resulting from the refinancing of our credit facilities. We expect that such transactions will be infrequent in occurrence and are therefore excluded from our Non-GAAP results as they do not otherwise relate to our core business operations. However, we may incur these expenses in future periods in connection with any new debt refinancing. -- Acquisition-related costs: Acquisition-related costs recognized on a GAAP basis relate to retention payments made to certain employees of acquired companies. We expect that such acquisition-related costs will be inconsistent in amount and frequency and is significantly affected by the timing and size of any acquisitions are therefore excluded from our Non-GAAP results as they do not otherwise relate to our core business operations. However, we may incur these expenses in future periods in connection with any new acquisitions. -- Financing costs: Certain financing costs were incurred on a GAAP basis resulting from the refinancing of our credit refinancing of our credit facilities. We expect that such transactions will be infrequent in occurrence and are therefore the incremental expenses incurred are excluded from our Non-GAAP results as they do not otherwise relate to our core business operations. However, we may incur these expenses in future periods in connection with any new debt refinancing. -- Employer payroll taxes on Performance RSUs: We incurred incremental employer payroll taxes on Performance RSUs during the third quarter of 2018 as a result of our initial public offering. Employer payroll taxes on Performance RSUs are excluded from our Non-GAAP results as we currently do not expect to incur expenses of a similar nature in future periods because we will no longer grant Performance RSUs where a vesting condition is our initial public offering.

For more information on the non-GAAP financial measures, please see the “Reconciliation of GAAP to Non-GAAP Data” section of this press release. The accompanying tables provide details on the GAAP financial measures that are most directly comparable to the non-GAAP financial measures and the related reconciliations between those financial measures.

Core revenue: We define core revenue as revenue from our survey platform, form-based application and purpose-built solutions, excluding the non-self-serve portion of SurveyMonkey Audience, which we generally ceased offering at the end of the second quarter of 2017. We consider core revenue to be an important measure because it excludes revenue from an offering that we generally no longer provide, and so provides a better understanding of our current business and provides comparability of our results of operations over time. Core revenue has limitations as an analytical tool, and it should not be considered in isolation or as a substitute for analysis of other GAAP financial measures, such as revenue. Some of the limitations of core revenue are that it does not reflect all of our revenue in the periods presented and that our results of operations for the periods presented reflect expenses that we incurred to generate revenue that is excluded from core revenue.

Adjusted EBITDA: We define adjusted EBITDA as net loss excluding provision for income taxes, other non-operating expenses (income), net, interest expense, depreciation and amortization, stock-based compensation, net, restructuring, acquisition-related costs, financing costs and employer payroll taxes on Performance RSUs. We consider adjusted EBITDA to be an important measure because it helps illustrate underlying trends in our business that could otherwise be masked by the effect of the income or expenses that are not indicative of the core operating performance of our business that are excluded from adjusted EBITDA. Adjusted EBITDA has limitations as an analytical tool, and it should not be considered in isolation or as a substitute for analysis of other GAAP financial measures. Some of the limitations of adjusted EBITDA are that it excludes recurring expenses for interest payments, does not reflect the dilution that results from stock-based compensation, and does not reflect the cost to replace depreciated property and equipment. It may be calculated differently by other companies in our industry, limiting its usefulness as a comparative measure.

Unlevered free cash flow: Unlevered free cash flow is a liquidity measure used by management in evaluating the cash generated by our operations after purchases of property and equipment and capitalized internal-use software but prior to the impact of our capital structure, the timing of cash payments for certain acquisition and debt related transactions and employer payroll taxes on Performance RSUs. The usefulness of unlevered free cash flow as an analytical tool is limited because it excludes certain items which are settled in cash, does not represent residual cash flow available for discretionary expenses, does not reflect our future contractual commitments, and is calculated differently by other companies in our industry. Accordingly, it should not be considered in isolation or as a substitute for analysis of other GAAP financial measures, such as net cash provided by operating activities.

Safe Harbor Statement

“Safe Harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release may contain forward-looking statements about our products, including our investments in products, technology and other key strategic areas. The achievement of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any of these risks or uncertainties materialize or if any of the assumptions prove incorrect, the company’s results could differ materially from the results expressed or implied by the forward-looking statements the company makes.

The risks and uncertainties referred to above include - but are not limited to - risks related to our ability to retain and upgrade customers; our revenue growth rate; our brand; our marketing strategies; our self-serve business model; the length of our sales cycles; the growth and development of our salesforce; security measures; expectations regarding our ability to timely and effectively scale and adapt existing technology and network infrastructure to ensure that our products and services are accessible at all times; competition; our debt; revenue recognition; our ability to manage our growth; our culture and talent; our data centers; privacy, security and data transfer concerns, as well as changes in regulations, which could impact our ability to serve our customers or curtail our monetization efforts; litigation and regulatory issues; expectations regarding the return on our strategic investments; execution of our plans and strategies, including with respect to mobile products and features and expansion into new areas and businesses; our international operations; intellectual property; the application of U.S. and international tax laws on our tax structure and any changes to such tax laws; acquisitions we have made or may make in the future; the price volatility of our common stock; and general economic conditions.

Further information on these and other factors that could affect our financial results is included in filings it makes with the Securities and Exchange Commission from time to time, including the section entitled “Risk Factors” in the Form 10-Q that will be filed for the quarter ended September 30, 2018, which should be read in conjunction with these financial results. These documents are or will be available on the SEC Filings section of our Investor Relations website page at investor.surveymonkey.com. All information provided in this release and in the attachments is as of November 13, 2018, and we undertake no obligation to update this information.

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