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Comcast: Will Stop Tracking Users

February 13, 2002

WASHINGTON (AP) _ Comcast Corp., the nation’s third-largest cable company, pledged Wednesday to immediately stop recording the Web browsing activities of each of its 1 million high-speed Internet subscribers.

Comcast said in a statement that it will stop storing the information ``in order to completely reassure our customers that the privacy of their information is secure.″ The Associated Press reported Tuesday that the company had started recording each customer’s visit to a Web page as part of a technology overhaul to save money and speed up the network.

Comcast reassured customers Wednesday that the information had been stored only temporarily, was purged automatically every few days and ``has never been connected to individual subscribers.″ But it said it will stop recording the information, anyway.

In response to the AP’s coverage, Rep. Ed Markey, an aggressive privacy advocate in Congress, pressed Comcast President Brian Roberts in a letter Wednesday about the recording. Markey said the company’s action could be in violation of federal law.

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