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Comcast outage affects several Somerset County municipalities

November 28, 2018

The number of customers affected by an internet outage Monday that stretched from at least Somerset to Berlin and Rockwood is unknown, according to a Comcast spokesman.

Comcast Keystone Region Communications Vice President Robert Grove said in a statement that he did not have figures on those affected, after a contractor damaged fiber along state Route 160 Monday afternoon. Grove said in the statement that the company immediately began repair work and most services were restored around 11 p.m.

“We understand that customers depend on our products and services and we apologize for the inconvenience,” the statement reads.

In a telephone call with Grove Tuesday, he said that he doesn’t know how many municipalities were affected but that all customers who receive service from the fiber line were. When asked if customers will be afforded a rebate for the internet interruption, he said that Comcast does allow some refunds on a “case-by-case basis.” He said that customers seeking a rebate can contact Comcast their normal way.

The outage affected both internet and telephone service at the Daily American in Somerset. At Somerset Hospital, a message was emailed slightly before 3:40 p.m. Monday indicating that phone lines were down because of the outage.

Hospital corporate communications director Sarah Deist said that the health care facility wasn’t significantly affected.

“They have different processes in place to address situations like that,” Deist said Tuesday, “so that the care goes unnoticed.”

She said that the hospital has a backup to internet capabilities but added that details of that system shouldn’t be disclosed.

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