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As Holiday Season Arrives, Golden 1 Credit Union Gives Members More Control

November 20, 2018

SACRAMENTO, Calif.--(BUSINESS WIRE)--Nov 20, 2018--Golden 1 Credit Union (Golden 1) is proud to launch its newest mobile application, Golden 1 Card Controls. The app gives members the ability to instantly suspend their debit or credit card if it is misplaced or lost. If found, members can unfreeze their card and return to using it at their convenience.

In addition to suspending their cards, members can also set up transaction limits and block international, ATM, or online transactions using the Card Controls app. Fingerprint and face authentication make the app easy to access.

Golden 1 also announced two-way fraud alerts to notify members about potentially fraudulent transactions on their debit cards via free text messages. Members can then simply reply via text message to confirm or deny the transaction. If the transaction is legitimate, payment processing will continue as normal. If the member responds that it is fraudulent, Golden 1 will block the transaction.

“We are continually looking for new ways to enhance the member experience and provide additional fraud prevention options for our members,” said Marlen Foster, Vice President of Digital Channel Delivery. “Our new app and the two-way fraud alert give our members more control and convenience when accessing and managing their accounts. They can easily freeze a card and set alerts through their mobile devices.”

These new services give members more control, more convenience, and more confidence when managing their debit and credit cards and accounts. Golden 1 also offers a mobile banking app on Android and iOS with mobile deposit, bill pay, transfers, instant balances, Face ID ®, and Touch ID ®.

ABOUT GOLDEN 1 CREDIT UNION

With more than $12 billion in assets, Golden 1 Credit Union is one of the largest credit unions in the United States and proudly serves all of those who live or work in California. Golden 1 Credit Union delivers financial solutions with value, convenience, and exceptional service to our members. As a dynamic and trusted leader, Golden 1 is committed to enhancing the financial well-being of Californians and their diverse communities. Golden 1 has nearly 1 million members and 1,700 employees. Visit www.golden1.com for more information.

View source version on businesswire.com:https://www.businesswire.com/news/home/20181120005675/en/

CONTACT: Karen Doron

(916) 732-2894

kdoron@golden1.com

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: PROFESSIONAL SERVICES BANKING FINANCE

SOURCE: Golden 1 Credit Union

Copyright Business Wire 2018.

PUB: 11/20/2018 02:37 PM/DISC: 11/20/2018 02:37 PM

http://www.businesswire.com/news/home/20181120005675/en

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