Utah Wins First Place in Government Experience Awards

October 4, 2018

SALT LAKE CITY--(BUSINESS WIRE)--Oct 4, 2018--For the second year in a row, Utah was awarded first place in the Center for Digital Government’s Government Experience Awards. The Center for Digital Government named Utah.Gov first in the Overall State Government Experience category. Utah.Gov services also won an additional award for its notary services and for using artificial intelligence (AI) to analyze analyzing resident feedback.

“It is an incredible honor that the Center for Digital Government has chosen to reward Utah’s efforts with first place again,” said Gov. Gary Herbert. “The award recognizes Utah.Gov’s collaborative effort to create strong online experiences and provide superior government services and value to residents of Utah.”

The Government Experience Awards recognize the achievements and best practices of states, cities, and counties that excel at creating useful online government services and applications.The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.

“Everyone involved in building Utah.Gov services works very hard to provide the very best value for Utahns by making state government more efficient and accessible,” said Mike Hussey, Utah Chief Information Officer. “The Government Experience Awards demonstrate how we are responding to Utahns wants and needs with increasingly sophisticated online experiences.”

In addition to Utah’s first-place award, Utah.Gov services won awards in the Government-to-Business Experience category for online services for notaries. Utah’s online notary service allows notaries to access online services specific to their needs across multiple channels. The State also received recognition for using AI to analyze resident feedback. The AI technology looked at thousands of comments, ranked the tone of comments and allowed Utah.Gov to find additional areas of improvement and measure user satisfaction.

To learn more visit Utah.Gov.

Twitter: https://twitter.com/UtahGov

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RSS feeds: http://www.utah.gov/connect/feeds.html

Utah blogs: http://www.utah.gov/blogs/

About Utah.Gov

Utah.gov is the entry point to over 1,000 online services and benefits over 2.7 million residents in the state of Utah. Utah.gov provides citizens and businesses with more convenient options for interacting with government. Through Utah.gov, citizens can find public meetings, renew their vehicle registration, buy a hunting and fishing license, register a business, find a transparent state budget, and much more. In 2015 alone, Utah.gov received 21 awards making it the nation’s most honored state website. Utah.gov is managed and operated through a public-private partnership between the state and Utah Interactive, the Salt Lake City-based official digital government partner for the state of Utah. Utah Interactive is part of firm NIC’s family of companies.

About NIC

NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of innovative digital government solutions and secure payment processing, which help make government interactions more accessible for everyone through technology. The family of NIC companies has developed a library of more than 13,000 digital government services for more than 6,000 federal, state, and local government agencies. Among these solutions is the ground-breaking personal assistant for government, Gov2Go, delivering citizens personalized reminders and a single platform for all government interactions. More information is available at www.egov.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20181004005021/en/

CONTACT: Utah Interactive

Sara Watts, 801-983-0275

General Manager



Department of Technology Services

Stephanie Weteling, 801-538-3284

Public Information Officer




SOURCE: Utah Interactive

Copyright Business Wire 2018.

PUB: 10/04/2018 11:00 AM/DISC: 10/04/2018 11:00 AM


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